Terms & Conditions

General Terms and Conditions for the Online Shop Germany (T&C)

version: 13.01.2021

1. scope

For all orders made via our online shop, the following General Terms and Conditions ("T&C") in the version valid at the time of the order shall apply exclusively. Please read the T&C carefully before placing an order in our online shop. The T&C applicable to your order will be sent by e-mail again together with the order or delivery confirmation. 

Our online shop is directed exclusively at consumers (hereinafter "customers") with residence and delivery address in Germany.

We only sell our products to customers who are 18 years of age or older.

2. parties

The contract of sale is concluded with Jet Set Germany GmbH c/o Ebner Stolz Mönning Bachem, zu Hd. Herrn Dr. Oliver Schmidt, Kronenstraße 30, 70174 Stuttgart, Germany  (hereinafter referred to as "JETSET", "we" or "us").

3. orders and conclusion of contract

The online store merely constitutes an invitation to the Customer to make an offer to enter into a purchase contract for the goods presented in the online shop. 

You can add our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction tools provided and explained in the order process. 

By clicking the button "buy now" you place a binding order of the goods contained in the shopping cart. An automatic acknowledgement of receipt of your order will be sent by e-mail immediately after sending the order. This e-mail is NOT yet an acceptance, but only a confirmation of the receipt of your order.

The conclusion of the purchase contract depends on the payment method you have chosen:

credit card

We accept your order by sending an acceptance declaration in a separate e-mail or by delivering the goods within two days.


During the ordering process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. After submitting the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer. 

All orders are subject to availability and our acceptance. JETSET offers products for sale that are on stock and available for dispatch from our warehouse. Please be aware that we may be unable to deliver selected products due to production problems or quality check issues identified when we receive your order. In these circumstances, we will notify you by e-mail. Within 48 hours of being advised that the product has become unavailable, the amount blocked on your credit card shall be released.

We decide at our own discretion whether we will accept an order or not. We shall not be liable to you or a third party because of non-acceptance of your order. In particular, we do not accept orders in the following events: (1) we are unable to obtain authorization for payment; (2) the product ordered is out of stock or does not satisfy our quality control standards and is withdrawn; (3) you are not compliant with the T&C.

4. contract language 

The purchase contract is valid in Germany. The languages available for the conclusion of the contract are German and English.

5. storage of order data and contract text

We store your order data within the scope of the applicable legal regulations and send you these and our general terms and conditions in text form by e-mail. You may check your order under "My account".

6. prices

The prices shown on the website are in the currency displayed. Unless otherwise indicated, the price includes the value added tax.

7. delivery

We only deliver by dispatch. Unfortunately, it is not possible to collect the goods yourself. We do not deliver to packing stations.

8. shipping information

All shipments are carried out by DHL Paket GmbH. The general terms and conditions of DHL Paket GmbH apply additionally and can be found at: www.dhl.de.

9. shipment tracking

As soon as we have shipped your order, you will receive an e-mail notification with the DHL shipment number. You can check the shipment status after one working day via www.dhl.de. Then enter your shipment number to track the status of your shipment.

10. delivery time

Estimated delivery times for Germany: 1-2 working days

The expected delivery times are to be seen as guidelines and start from the date of delivery. We do not accept any liability for delays in delivery. The transfer of risk starts from the time the products arrive at your address.

11. shipping costs

We offer free shipping. 

12. payment / payment authorization

In order to make payments in the online shop, you must provide your personal data. It is essential that you provide your correct first and last name, e-mail address and other required information. In addition, when ordering products, you will be asked to provide correct payment information and guarantee that it is correct and valid. By doing so you confirm that, you are the person indicated in the billing information.

In our shop, the following payment methods are generally available to you:

credit card

When you place your order, you provide your credit card details. After your legitimation as the rightful cardholder, the payment transaction will be carried out automatically and your card will be charged immediately. 


During the ordering process, you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, authenticate with your access data and confirm the payment order to us. After placing the order in the shop, we will ask PayPal to initiate the payment transaction. PayPal automatically carries out the payment transaction. You will receive further information during the ordering process. 

We do everything to make our website as secure as possible. All credit card transactions are processed through Shopify payments, an online payment portal that encrypts your card details in a secure database environment. 

JETSET uses Secure Socket Layer technology (SSL) to make your shopping experience with us safe, easy and reliable.

13. credit check

When you place an order for a product, you expressly allow us to carry out a credit check. If JETSET considers it necessary, information about you will be transmitted or collected by third parties. This information may include information about your credit card number or credit information to confirm your identity, to validate your credit card, to obtain initial credit card authorization, and to authorize your individual payment transactions.

In addition, you authorize us to use your personal information for the purpose of fraud screening. Your personal information you provide may be transferred to one of our partner companies for payment processing, credit reporting or fraud prevention, which may keep a record of that information.

14. retention of title

The goods remain our property until full payment has been received.

15. transport damages

If goods with obvious transport damages are delivered, please complain about such errors as soon as possible to the deliverer and please contact us immediately. Failure to make a complaint or contact us will have no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance.

16. right of withdrawal

You have the right to cancel this contract within 14 days after receipt of the goods without reasons. If the purchased products are returned on time and in perfect, unused condition and in the original packaging, JETSET will refund the full purchase amount. The period begins with the delivery of the products to the customer. Refunds will be made to your selected means of payment and will be initiated as soon as your return shipment arrives at our warehouse. You will receive an e-mail as confirmation that your goods have arrived and a refund has been initiated. Depending on the credit card provider, it may take up to 14 days before the refund is visible on your statement.

The costs for the return shipment are at the expense of JETSET, if you use the free return label sent with the delivery. 

In order to exercise your right of withdrawal, you must inform us with a clear statement (e.g. via e-mail or via a letter sent by post) about your decision to withdraw from the contract. You can use the following sample cancellation form for this purpose, but this is not mandatory.

17. Cancellation form

(Complete and return this form only if you wish to withdraw from the contract. You will find a downloadable version at the end of the page.)

Jet Set Germany GmbH
c/o Logitex GmbH
Retouren Webshop JETSET
Handwerkerstrasse 6
83139 Söchtenau (Deutschland)

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (paper notification only)
- Date

(*) Delete as applicable

But you can also send us an e-mail directly at customerservice@jetset.ch.

You can also exercise your right of withdrawal by returning the purchased product together with the return label and the return slip to the following address only Jet Set Germany GmbH, c/o Logitex GmbH, Retouren Webshop JETSET, Handwerkerstrasse 6, 83139 Söchtenau (Germany).

We reserve the right to refuse returns, which are returned after the 14-day period, which are not complete or which do not arrive in perfect condition.

Unidentifiable returns can be returned to the sender.

Please keep all necessary receipts/confirmations carefully in case of any queries.

18. defective products / wrong deliveries 

Please check the products you receive from us for errors immediately upon receipt. Products are faulty if they arrive damaged or have a material or manufacturing defect. Commercial or technically unavoidable, material-related deviations in the quality, colour, size or design of the product do not constitute defects. This also applies to natural wear and tear.

Before you return a faulty or incorrectly delivered product to us, please indicate this return to our customer service at JETSET customerservice@jetset.ch (including information about the order (order number; info delivery note). We will send you a free return label for the free return. Faulty or incorrectly delivered products must then be returned within 14 days to Jet Set Germany GmbH, c/o Logitex GmbH, Retouren Webshop JETSET, Handwerkerstrasse 6, 83139 Söchtenau (Germany) together with the return slip including a note of the error.

Defective products will be repaired or replaced with a faultless identical product. If the product cannot be repaired or the same product is no longer available, you are entitled to a full refund.

Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.

19. exchange

We do not offer the right of exchange. However, you can make use of the right of withdrawal (see chapter "right of withdrawal").

20. colours

We make every effort to reproduce the colours of the products on our website as accurately as possible. However, as computer monitors have different screen resolutions, we cannot guarantee that your screen resolution will accurately reproduce all colours.

21. data processing

We will only process personal data in accordance with our applicable privacy policy.

22. intellectual property rights 

All image, sound and text rights and trademarks used on the website of the online shop are the property of JETSET or the respective partners. A use of any kind without our express consent is strictly prohibited.

23. liability

As far as legally permissible, any liability is excluded. Liability under the Product Liability Act remains unaffected.

24. final provisions

The online shop is aimed exclusively at consumers and is intended only for personal, non-commercial use.

25. applicable law / jurisdiction / dispute resolution

The laws of Germany apply to our contract relationship with you. The United Nations Convention on Contracts for the International Sale of Goods is excluded. 

The legal regulations apply for the place of jurisdiction. 

The European Commission provides a platform for Online Dispute Resolution (ODR), which can be found here [https://ec.europa.eu/consumers/odr/]. We are prepared to participate in out-of-court arbitration proceedings before a consumer arbitration board.