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Terms & Conditions

General Terms and Conditions for the Online Shop Germany (AGB)

version: 03.04.2020

1.  Scope

For all orders via our online shop, the following General Terms and Conditions ("GTC") in the version valid at the time of the order shall apply exclusively. Please read the AGB carefully before placing an order in our online shop. The GTC applicable to the order will be sent to you again separately together with the order or delivery confirmation by e-mail.

Our online shop is directed exclusively at consumers (hereinafter "customers") with residence and delivery address in Germany.

We only accept orders from customers who have reached the age of 18 at the time of ordering.

2. Contracting party

The purchasecontract is concluded with Navyboot (Germany) GmbH, Berlin, Kurfürstendamm 40/41, D-10719 Berlin (hereinafter referred to as "JET SET", "we" or "us").

3. Orders

All orders are subject to availability and our acceptance. JET SET offers products which are ready for shipment from our warehouse. It may happen that due to production problems or quality control at the time of your order we cannot deliver some products. If this happens, we will contact you immediately by e-mail. Within 48 hours after confirmation of the undeliverable product, we will release the reserved amount on your credit card.

4. Acceptance of the order and conclusion of the contract

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue.

You can place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process.

By clicking on the order button you place a binding order of the goods contained in the shopping cart. The confirmation of receipt of your order is sent by e-mail immediately after sending the order. This e-mail is NOT an acceptance, but only a confirmation of the receipt of your order.

The acceptance of the order and the conclusion of the contract between you and JET SET is considered to have taken place as soon as we send you an e-mail confirming that the products have been shipped. The sales contract is valid in Germany and the language of the contract is German.

We reserve the right to refuse the order at our discretion. We are not liable to you or third parties on the basis of our revocation. We cannot accept the order for the following reasons in particular: (1) In case of non-authorization of payment; (2) in case of a product that is not in stock or does not meet our quality control standards and therefore has to be withdrawn; (3) You do not meet the criteria set out in the GTC.

5. Contract language, contract text storage

The languages available for the conclusion of the contract are German and English.

We save the contract text and send you the order data and our general terms and conditions in text form. You can view the contract text in our customer login.

6. Prices

The prices shown on the website are in the currency displayed. Unless otherwise indicated, the price includes the statutory value added tax.

Shipping costs are added to the product prices listed (see below).

7. Delivery

We only deliver by dispatch. Unfortunately it is not possible to collect the goods yourself. We do not deliver to packing stations.

8. Shipping information

All shipments are carried out by DHL. The general terms and conditions of DHL apply additionally and can be found at: www.dhl.de.

9. Consignment tracking

As soon as we have shipped your order, you will receive an e-mail notification with the DHL shipment number. You can check the shipment status after one working day via www.dhl.de. Then enter your shipment number to track the status of your shipment.

10. Delivery time

Estimated delivery times for Germany: 1-2 working days

The expected delivery times are to be regarded as guidelines and start from the date of delivery. We do not accept any liability for delays in delivery. The transfer of risk starts from the time the products arrive at your premises.

11. Shipping costs

The shipping costs are listed during the online check-out and payment process.

12. Payment / Payment authorization

In order to make payments in the online shop, you must provide your personal data. It is essential that you provide your correct first and last name, e-mail address and other required information. In addition, when ordering products, you will be asked to provide correct payment information and guarantee that it is correct and valid. By doing so you confirm that you are the person indicated in the billing information.

In our shop, the following payment methods are available to you:

credit card

When you place your order you provide your credit card details. After your legitimation as the rightful cardholder, the payment transaction will be carried out automatically and your card will be charged immediately after the goods have been shipped.

PayPal

During the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, authenticate with your access data and confirm the payment order to us. After placing the order in the shop, we will ask PayPal to initiate the payment transaction. The payment transaction is automatically carried out by PayPal after the goods have been shipped. You will receive further information during the ordering process.

We make every effort to make our website as secure as possible. All credit card transactions are processed through Shopify payments, an online payment portal that encrypts your card details in a secure database environment.

JET SET uses Secure Socket Layer Technology (SSL) to make your shopping experience with us safe, easy and reliable.

13. Credit assessment

When you place an order for a product, you expressly allow us to carry out a credit check. If JET SET considers it necessary, information about you will be transmitted or collected by third parties. This information may include information about your credit card number or credit information to confirm your identity, to validate your credit card, to obtain initial credit card authorization, and to authorize your individual payment transactions.

You also authorize us to use your personal information to conduct checks on suspected fraud. Your personal information that you provide may be transferred to one of our partner companies for payment processing, a credit reference or fraud prevention agency, which may keep a record of that information.

14. Retention of title

The goods remain our property until full payment has been received.

15. Damage in transit

If goods with obvious transport damages are delivered, please complain about such errors as soon as possible to the deliverer and please contact us immediately. Failure to make a complaint or contact us will have no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance.

16. Right of withdrawal

You have the right to cancel this contract within 14 days without giving reasons. If the purchased products are returned in time and in perfect, unused condition and in the original packaging, JET SET will refund the full purchase amount. The period begins with the delivery of the products to the customer. Refunds will be made to the means of payment chosen by you and will be initiated as soon as your return shipment arrives at our warehouse. You will receive an e-mail as confirmation that your goods have arrived and a refund has been initiated. Depending on the credit card provider, it may take up to 14 days before the refund is visible on your statement.

The costs for the return shipment are at the expense of JET SET, if you use the free return label sent with the delivery.

In order to exercise your right of revocation, you must inform us with a clear statement (e.g. via e-mail or a letter sent by post) of your decision to revoke the contract. You can use the following sample revocation form for this purpose, but this is not mandatory.

Sample revocation form

(If you want to cancel the contract, please fill out this form and send it back. You will find a printable version at the bottom of the page).

To
Navyboot (Germany) GmbH
c/o Logitex GmbH
Returns Webshop JETSET
Handwerkerstrasse 6
83139 Söchtenau (Germany)

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (paper notification only)

- Date

(*) Delete as applicable

But you can also send us an e-mail directly at customer-service@jetset.ch.

You can also exercise your right of withdrawal by returning the purchased product to us together with the return label and the return slip to the following address only:Navyboot (Germany) GmbH, c/o Logitex GmbH, Retouren Webshop JETSET, Handwerkerstrasse 6, 83139 Söchtenau (Germany).

We reserve the right to refuse returns that are returned after the 14-day period, are not complete or do not arrive in perfect condition.

Unidentifiable returns can be sent back to the sender.

Please keep all necessary receipts/confirmations carefully in case of any queries.

17. Defective products / incorrect deliveries

Please check the products you receive from us for errors immediately upon receipt. Products are faulty if they arrive damaged or have a material or manufacturing defect. Commercial or technically unavoidable, material-related deviations in the quality, colour, size or design of the product do not constitute defects. This also applies to natural wear and tear.

Before you return a faulty or incorrectly delivered product to us, please indicate this return to our customer service at JET SET customer-service@jetset.ch (including information about the order (order number; info delivery note). We will send you a free return label for your free return. Defective or incorrectly delivered products must be returned within 14 days to Navyboot (Germany) GmbH, c/o Logitex GmbH, Retouren Webshop JETSET, Handwerkerstrasse 6, 83139 Söchtenau (Germany). together with the return slip including a note of the error.

Defective products will be repaired by us or replaced with a faultless identical product. If the product cannot be repaired or the same product is no longer available, you are entitled to a full refund.

Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.

18. Exchange

We do not offer the right of exchange. However, you can make use of the right of withdrawal (see chapter "Right of withdrawal").

19. Colours

We make every effort to reproduce the colours of the products on our website as accurately as possible. However, as computer monitors have different screen resolutions, we cannot guarantee that your screen resolution will accurately reproduce all colours.

20. Data processing

We will only process personal data in accordance with our applicable privacy policy.

21. intellectual property rights

All image, sound and text rights and trademarks used on the website of the online shop are the property of JET SET or the respective partners. A use of any kind without our express consent is strictly prohibited.

22. Liability

As far as legally permissible, any liability is excluded. Liability under the Product Liability Act remains unaffected.

23. Final provisions

The online shop is aimed exclusively at consumers and is intended only for personal, non-commercial use.

24. Applicable law / place of jurisdiction / dispute resolution

The law of the Federal Republic of Germany shall apply to contracts between the seller and the customer, excluding the UN Convention on Contracts for the International Sale of Goods.

The legal regulations apply for the place of jurisdiction.

The European Commission provides an online dispute resolution (OS) platform, which you can find here [https://ec.europa.eu/consumers/odr/]. We are prepared to participate in an out-of-court conciliation procedure before a consumer arbitration board.

  

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