Returns and Refunds
Right of withdrawal
You have the right to cancel this contract within 14 days after receipt of the goods without giving reasons. If the purchased products are returned on time and in perfect, unused condition and in the original packaging, JETSET will refund the full purchase amount. The period begins with the delivery of the products to the customer. Refunds will be made to the means of payment chosen by you and will be initiated as soon as your return shipment arrives at our warehouse. You will receive an e-mail as confirmation that your goods have arrived and a refund has been initiated. Depending on the credit card provider, it may take up to 14 days before the refund is visible on your statement.
The costs for the return shipment are at the expense of JETSET, if you use the free return label sent with the delivery.
In order to exercise your right of revocation, you must inform us with a clear statement (e.g. via e-mail or a letter sent by post) of your decision to revoke the contract. You can use the following sample revocation form for this purpose, but it is not mandatory.
Sample revocation form
(If you want to cancel the contract, please fill out this form and send it back. You will find a printable version at the bottom of the page).
Jet Set Germany GmbH
c/o Logitex GmbH
Returns Webshop JETSET
83139 Söchtenau (Germany)
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (paper notification only)
(*) Delete as applicable
But you can also send us an e-mail directly at email@example.com.
You can also exercise your right of withdrawal by returning the purchased product to us together with the return label and the return slip to the following address only: Jet Set Germany GmbH, c/o Logitex GmbH, Retouren Webshop JETSET, Handwerkerstrasse 6, 83139 Söchtenau (Germany).
We reserve the right to refuse returns that are returned after the 14-day period, are not complete or do not arrive in perfect condition.
Unidentifiable returns can be sent back to the sender.
Please keep all necessary receipts/confirmations carefully in case of any queries.
Defective products / incorrect deliveries
Please check the products you receive from us for errors immediately upon receipt. Products are faulty if they arrive damaged or have a material or manufacturing defect. Commercial or technically unavoidable, material-related deviations in the quality, colour, size or design of the product do not constitute defects. This also applies to natural wear and tear.
Before you return a faulty or incorrectly delivered product to us, please indicate this return to our customer service at JETSET firstname.lastname@example.org (including information about the order (order number; info delivery note)). We will send you a free return label for the free return. Faulty or incorrectly delivered products must then be returned within 14 days to Jet Set Germany GmbH, c/o Logitex GmbH, Retouren Webshop JETSET, Handwerkerstrasse 6, 83139 Söchtenau (Germany) together with the return label including a note of the error.
Defective products will be repaired by us or replaced with a faultless identical product. If the product cannot be repaired or the same product is no longer available, you are entitled to a full refund.
Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.
We do not offer the right of exchange. However, you can make use of the right of withdrawal (see chapter "Right of withdrawal").